FAQs
HOW DO I PLACE AN ORDER ON DALIPE?
Before making a purchase, we recommend reviewing our Terms and Conditions. Once you’ve found the item you wish to buy, select your preferred size (you can refer to our Size Guide), choose the quantity, and click Add to Bag. You can continue shopping and adding more items, or you can proceed directly to Checkout.
DO YOU HAVE STOCK?
No. All products available on our website are sourced from our partner stores and multi-brand boutiques. To ensure transparency, each product displays the store name and country of origin, along with a detailed description of the item.
ARE DALIPE PRODUCTS GUARANTEED AUTHENTIC?
Yes. Every item sold by Dalipe is guaranteed to be authentic and comes directly from authorized brand stores or certified multi-brand boutiques.
WHICH PAYMENT METHODS DOES DALIPE ACCEPT?
Visa
MasterCard
American Express
PayPal
Alipay (available in select regions)
UnionPay (available in select regions)
JCB (available in Japan)
iDEAL (available in the Netherlands)
Sofortbanking (available in Germany, Austria, Switzerland, and Belgium)
In Brazil, we offer payment in up to 12 installments with no interest via credit card or PayPal, or you can pay in full using Boleto Bancário. Please note that some cards may require authorization from the issuing bank.
IS IT SAFE TO SHOP AT DALIPE?
Absolutely! Your security is a top priority for us. We use the latest encryption technology to protect all your information, and we are equipped with industry-standard security certificates, including VeriSign and ATW.
WHAT CURRENCIES CAN I USE TO SHOP?
Our website operates in Brazilian Real (R$). All international products will be converted into Real, so you won’t incur additional IOF taxes on your credit card statement.
WILL I BE RESPONSIBLE FOR PAYING IMPORT TAXES AND FEES UPON DELIVERY?
No, all import taxes and fees are already included in the product price. What you see is what you pay.
HOW CAN I KNOW IF THE PRODUCT WILL FIT ME?
If you’re unsure about the size, simply click on the Size Guide available on the product page. There, you’ll find a size conversion chart for international and national measurements, along with specific body measurements.
HOW DO I KNOW IF A PRODUCT IS IN STOCK?
All products displayed on our website are in stock unless marked as “unavailable” or “coming soon.” Keep in mind, adding an item to your shopping bag does not reserve it. Another customer might purchase the same item while you continue shopping.
WILL YOU BE ADDING NEW BRANDS TO DALIPE? AND WHEN?
We are constantly looking to add new brands and stores to our collection. We’ll keep you updated through our newsletter and the ‘BRANDS’ section on the website.
WHAT IF THE PRODUCT I WANT ISN’T AVAILABLE IN MY SIZE? CAN I ORDER A SPECIAL SIZE?
If the product doesn’t show the option “Size missing?”, we unfortunately cannot offer a special order for that item. If the size is not available, it won’t be restocked.
CAN I MAKE A SPECIAL REQUEST FOR MY ORDER, LIKE HAVING AN ITEM ADJUSTED TO MY SIZE?
At this time, we’re unable to accommodate special requests or custom adjustments on orders.
CAN I RESERVE A PRODUCT TO PURCHASE LATER?
We do not currently offer a reservation service for products.
WILL MY INFORMATION BE SAFE WITH DALIPE?
Your privacy and security are our top priorities. All personal information shared with Dalipe is securely stored and not made available to other users. We do not share your data with any third parties outside of the Dalipe group or our affiliates. Rest assured, your information is safe with us.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED BY DALIPE?
After placing your order, you will receive a confirmation email. However, please note that this does not mean your order has been fully processed yet. There is a 72-hour waiting period during which your payment is processed, approved, and stock availability is confirmed by the brand. After this, you will receive a final confirmation email, and from that point, delivery times will begin to count.
CAN I CANCEL MY ORDER OR MAKE CHANGES TO IT?
Yes, you can cancel certain items before we begin processing your order. If you contact us within 24 hours of purchase, some of our partner boutiques allow cancellations. To cancel, simply go to ‘Orders and Returns’ in your Dalipe account. Please note that customized items can also be canceled within the same 24-hour window from the time of purchase (our return policy does not apply to customized items).
After this time, cancellations will no longer be possible, but you can still return the item within 10 days from the date of receipt. If you want to cancel, please fill out the form in the ‘Contact Us’ section. For more details, check our Returns Policy.
It’s not possible to add more items to an existing order. However, you are welcome to place a new order for additional items.
HOW MUCH WILL I PAY FOR SHIPPING?
For domestic orders, the shipping cost is R$ 24,90. For orders containing both national and international products, the shipping fee is R$ 99,00.
WILL I NEED TO PAY IMPORT TAXES AND FEES ON MY ORDER DELIVERY?
No. All import taxes and fees are already included in the price of the product. You will not incur any additional charges upon receiving your order. A tax and fee guide (DARF) will be sent, but this is purely illustrative, so you can see the breakdown of what you’ve paid. Your order will arrive without extra fees. If any fees are charged upon delivery, please do not pay them and contact our Customer Service for assistance.
HOW CAN I TRACK MY ORDER?
You will receive email updates about your order and its delivery status. You can also track your order status by visiting your Dalipe account under ‘MY ACCOUNT’. Here, you can view the statuses such as “Order processed,” “Payment confirmed,” “Order ready for shipment,” “Order dispatched,” and finally “Order delivered.” For national orders, track via TAM or the Post Office’s website; for international orders, use DHL’s website and input the tracking number we sent you.
MY ORDER IS INCOMPLETE, WHEN WILL I RECEIVE THE REST OF IT?
As all items are shipped directly from our partner stores or multi-brand boutiques, if your order contains products from multiple stores, you will receive separate shipments. If you have any questions or concerns, please contact us via the ‘Contact Us’ section.
WHY DON’T YOU HAVE THE ITEM I BOUGHT ANYMORE?
The items listed on our site come directly from the brand stores or multi-brand boutiques. While we offer a wide variety of products, the stock available on our site is limited by what’s available in each store. If an item sells out in-store while you’re shopping online, it might become unavailable, even if it’s still visible on the site. We apologize for any inconvenience this may cause.
HOW WILL MY ORDER BE PACKAGED AND DELIVERED?
All orders are delivered in specially designed Dalipe packaging to ensure your items arrive safely and in perfect condition.
DO YOU DELIVER TO MY CITY?
Yes, we deliver across Brazil through TAM CARGO and the Post Office for national shipments, and via DHL for international orders.
CAN I SHIP MY ORDER TO MORE THAN ONE ADDRESS?
Currently, we only offer delivery to a single address per order. During checkout, you will be prompted to provide a delivery address. After placing your order, we are unable to change this address.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
The estimated delivery time is 3 to 7 business days, which begins after payment approval. This process may take up to 72 hours. For more information, please visit our Delivery section.
CAN I EXCHANGE AN ITEM?
All products available on Dalipe are sourced directly from our partner stores or multi-brand boutiques, which means we offer an extensive range of items. However, we do not offer exchanges; we only accept returns for any reason. To learn more about how to return an item, please visit our Returns Policy.
HOW DO I RETURN AN ITEM?
If you’re not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receiving them. Here’s how to proceed:
After receiving your product, you will have 30 calendar days to request a return. To begin the process, log into your Dalipe account and click on your name. Go to “My Orders and Returns” and select the item you wish to return. Under “Status,” click “Request Return”.
Items must be returned in their original packaging (box), with intact tags and seals. All accessories must be included with the product.
A courier will pick up your package at the scheduled date and time.
The return package must arrive at the boutique or brand within 30 days from the delivery date.
Once the return is received, the boutique or brand will have up to 6 business days to approve the return.
After approval, your refund will be processed within 2 business days.
For more detailed information, check our Return Policy.
DOES MY ORDER NEED TO BE RETURNED IN THE DALIPE PACKAGE IT ARRIVED IN?
We recommend using the original Dalipe packaging for the return, but if that’s not possible, please ensure you use a suitable box to protect the items and ensure they arrive in perfect condition. Returned items must be undamaged, unused, and include all original tags, packaging, and branded boxes.
WHEN WILL I RECEIVE MY REFUND AFTER RETURNING AN ITEM?
As long as the return is received by our partner within 30 days and the items meet our return criteria, we will process a refund for the purchase price minus any original shipping fees. The refund will be issued through your original payment method. Once the return is approved by the boutique, the refund will be processed within 48 working hours.
Please note: If you paid by credit card, the refund may take up to two billing cycles to reflect, depending on your card issuer’s processing times.
If you paid with Boleto Bancário, the refund will be transferred to a checking account under your name and linked to the same CPF used for the purchase. The refund will be processed within 7 days after verifying your bank details.
For orders paid with cryptocurrency, once your return is accepted by the boutique or brand, it may take up to 6 days for processing. The refund will be sent to your original payment method, and you will receive an email from our payment provider, TripleA, once the refund is completed.
To claim a cryptocurrency refund, please email TripleA with the following details:
Full Name
National ID, Passport, or Business Registration Number
Country of Residence
Crypto Address for the refund
Once you provide the requested information, TripleA will process the refund and send you a confirmation email. Please claim your refund within 30 days of receiving the email. The crypto will return to your wallet within the same business day, depending on blockchain traffic.
WILL IMPORT FEES BE REFUNDED FOR INTERNATIONAL RETURNS?
Yes, the credit note will reflect the total amount of the item(s), including any import charges. Shipping fees will not be refunded.
CAN I RETURN CUSTOMIZED ITEMS OR PROTECTIVE MASKS?
Due to the nature of custom orders—which are made specifically for you—and the personal use nature of protective masks, we cannot accept returns unless the items are damaged or defective upon delivery.
What Does Pre-Order Mean at Dalipe?
Pre-ordering gives you the opportunity to secure next season’s most coveted items before they officially release, ensuring you’re the first to get your hands on them.
When Will My Pre-Ordered Item Arrive?
Once your pre-ordered item is released and ready for shipment, you’ll receive an email notification with the estimated delivery date.
When Do I Have to Pay?
Pre-order items require full payment at checkout to confirm your order.
Can I Cancel My Pre-Order?
Some of our partner brands and boutiques may allow you to cancel your pre-order before we begin processing your order.
To cancel your pre-order:
Log into your Dalipe account and go to Orders & Returns.
Select the item(s) you wish to cancel and provide a reason for the cancellation.
We will send you a confirmation email once your cancellation is processed.
Once the order is prepared, cancellations are not possible. However, you can return your pre-order item within the standard return period by using our Free Returns service.
Can I Change My Delivery Address?
To check if you can update your delivery address, visit the Order Details section in your Dalipe account. If your item has already been shipped, changes may no longer be possible.
Are Pre-Order Items Refundable?
Yes, pre-order items are refundable, provided they meet the conditions outlined in our Returns Policy.
Will Pre-Order Items Be Shipped Together with Other Orders?
No, pre-ordered items will be shipped separately based on the anticipated release date to ensure timely delivery.
Is There a Limit to How Many Pre-Order Items I Can Buy?
Yes, some pre-order items may have a purchasing limit to give everyone the opportunity to purchase the items they love.
Where Can I Find Size Conversion Charts?
You can view our size conversion charts by clicking on the Size Guide link, which can be found above the size selection menu on the product detail page.
How Can I Better Understand How a Piece Will Fit?
To get a clearer understanding of how an item will fit, visit the Size & Fit section on the product page. This will provide you with detailed information on the size, fit, cut, and model measurements. You can also find the fabric composition and care instructions under the Details tab.
What’s the Difference Between Size, Fit, Cut, and Material?
Size refers to the designer’s sizing label.
Fit indicates how the item will sit on your body.
Cut is the shape or silhouette of the piece.
Material describes the fabric or textiles used to make the item.
For detailed information, please check the Details and Size & Fit sections on the product page.
Why Do Designer Sizes Vary?
Designer sizes may vary slightly when converted to different international standards. Some designers also have a different fit, with some styles running larger or smaller than others. If you need assistance, feel free to reach out to our Customer Service team for help.
What If My Item Doesn’t Fit?
If your item doesn’t fit, you can return it using our free returns service. If you’d like to place a new order, feel free to do so online or contact our Customer Service team for assistance.
